Half five, and the phone hasn’t rung since lunchThe questions went to the agent. The receipts filed themselves. The quote from Friday chased itself this morning.
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Plumbing & heatingRadiator sizes, agents' keys, odd receipts, “client's not in” — forty small questions a week, and every one of them lands on your phone. We give your crew an agent that knows your rules, your jobs and your van stock. It answers in seconds. You fit boilers.
We solve the day-to-day problems of running your business · Built on a system running daily in a real London field-service company · Standard automations from £995 · No long contracts · Plain English, always
“What size radiator am I fitting today?”
The 7am brief reads the actual job notes: 600×1200 K2 radiator plus two TRVs, in bold. No mention of the wrenches and PTFE the van always carries — only what the day actually needs.
“Whose keys are these in my van?”
Letting agent or managed property in the notes? The keys line is bolded in the morning brief — and chased back the next morning, naming the property, to both team members.
“Where's the benchmark sheet for the cylinder job?”
Your engineer photographs it at the bench. The agent recognises a document and files it to Certificates, tagged to the job, same day. No more paperwork riding around in vans for a fortnight.
“What was this £212 receipt for?”
You reply to the receipt card with that exact question. The agent asks your engineer, and his answer threads back under the receipt in minutes — with a chase if he ignores it for an hour.
“The press gun's cracked — who do I tell?”
Photo to the agent. It recognises damaged kit, files it to Broken Tools with a description, and you decide repair-or-replace from your armchair — while the job carries on with compression.
“Client's not answering the door. Do I wait?”
Answered instantly from your policy: ring the number in the job system, double-check the address, then the office. Nobody needs to call the boss first.
Every scenario below is drawn from the working system — configured for plumbing and heating firms. The conversations show exactly what your crew would see on their phones.
Three jobs today: a leaking basin waste, a radiator swap, an outside tap. What goes in the van?
The brief reads only what the notes justify. Cylinder or unvented work mentioned? The G3 kit and commissioning paperwork load themselves onto the list. An ordinary tap swap? “Standard kit — nothing special.”
And because your engineers shouldn't see your numbers: day rates and prices never appear in any crew message. Ever.
How many commissioning sheets are sitting in door pockets right now?
Unvented cylinder installed, benchmark sheet signed. Your engineer photographs it; the agent recognises paperwork and files it to Job Photos & Certificates, tagged to the right job, the same day.
When building control or the client asks for it in eight months, it's one search away — not one van-clearout away.
A £212 wholesaler receipt looks odd. Do you ring, text, and wait two days for an answer?
Every receipt your crew photographs is read automatically — vendor and amount straight off the paper — and filed per person. See one you don't like? Reply to it. The agent carries your question to the engineer and threads his answer back under the receipt.
If he ignores it, the agent chases him after an hour. You never chase anyone again.
Your engineer spots an ancient back boiler while swapping a tap. Does that lead ever reach you — or die on the A40?
He sends a 20-second voice note from the van. The agent transcribes it, pulls out the lead, checks what's missing — surname, postcode, boiler make — and a quotable card is in your leads group before he's off the drive.
No forms. No “I'll remember to mention it.” No lead left behind.
A burst-pipe emergency lands for tomorrow and two engineers need pairing. How many calls does that normally take?
One text from you: “Ash with Dan tomorrow.” The plan rebuilds, your approval writes both engineers onto the visits in your job system, and both get their evening message with the new departure time.
The 9:30pm and 6am change checks watch the plan for you — you're only alerted if something moves.
Three email automations we build most often for plumbing and heating firms — written once in your voice, sent forever at the right moment.
Three days of silence and a polite nudge goes out in your name. A week later, one more. Boiler and bathroom quotes stop dying of silence.
Job complete triggers a thank-you with a review link — while the customer's still delighted with the hot water, not three weeks later.
Every customer from last winter hears from you before the first cold snap — and before they hear from anyone else.
Thirty minutes, free, no obligation: we’ll map your week against the Three Rs and hand you a written automation plan — which questions to automate first, and what each one is costing you now. From £995.
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