Both hands on the engine — and nothing slipping throughThe MOT reminders went out at 8am. The parts chase ran itself. Every “is it ready?” got answered without anyone leaving the ramp.
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Mechanics & garages“Is my car ready?” “Has the part come in?” “Can you squeeze in an MOT?” — the phone rings while your hands are inside an engine bay, and every unanswered call books in down the road. We give your garage an agent that knows your ramps, your bookings and your parts shelf. It answers in seconds. You fix cars.
We solve the day-to-day problems of running your business · Built on a system running daily in a real London field-service company · Standard automations from £995 · No long contracts · Plain English, always
“Is my car ready yet?”
Answered straight from the job status — without anyone crawling out from under a ramp. And when the tech marks it done, the customer gets a “ready for collection” message before they think to ring.
“Has the part for the Astra come in?”
Every part on order is chased daily until it lands. The moment it arrives, the customer's told and the car's slot is confirmed — no more vehicles sitting on your yard waiting for someone to remember.
“Whose keys are these on the board?”
Every set is logged against a reg when it arrives. Car collected but keys not signed back? The agent chases it the same evening, naming the vehicle and who booked it in.
“What was this £180 factors invoice for?”
You reply to the receipt card with that exact question. The agent asks your tech, and his answer threads back under the invoice in minutes — with a chase if he ignores it for an hour.
“Did we tell them about the brake advisory?”
The advisory sheet is photographed at the bench and filed to the job the same day. When a customer says “nobody mentioned the discs” six months later, it's one search away — with the date it was sent.
“The two-post lift's weeping oil — who do I tell?”
Photo to the agent. It recognises damaged kit, files it to Broken Tools with a description, and you decide repair-or-replace from your armchair — before it becomes a bay out of action on MOT day.
Every scenario below is drawn from the working system — configured for independent garages and mobile mechanics. The conversations show exactly what your team would see on their phones.
Three cars in today: an MOT, a cambelt on a Golf, a diagnostic. What needs pulling off the shelf before the first customer lands?
The brief reads only what the job notes justify. Cambelt booked? The kit, tensioner and coolant are on the pull list in bold. A plain MOT? “Standard — nothing to stage.”
And because your techs shouldn't see your numbers: labour rates and margins never appear in any crew message. Ever.
How many of last year's MOT customers quietly went elsewhere this year because nobody reminded them?
Every reg you've ever worked on has an MOT date. Three weeks out, the customer gets a friendly message in your name with a booking link. A week later, one nudge. The slots fill themselves while you're on the tools.
It's the cheapest work you'll ever win back — customers you already earned once.
A £180 motor-factors receipt looks odd. Do you ring, text, and wait two days for an answer?
Every receipt your team photographs is read automatically — vendor and amount straight off the paper — and filed per person, per job. See one you don't like? Reply to it. The agent carries your question to the tech and threads his answer back under the invoice.
If he ignores it, the agent chases him after an hour. You never chase anyone again.
Your tech spots worn discs during an MOT. Does that turn into a quote before the customer collects — or into a Post-it that dies on the bench?
He sends a 20-second voice note from the bay. The agent transcribes it, pulls out the work needed, checks what's missing — reg, mileage, a photo of the discs — and a quotable card is in your leads group before the wheels are back on.
The customer gets the quote while the car's still on your ramp. That's when they say yes.
A tech calls in sick and tomorrow's diary has seven cars on it. How many customer calls does that normally take?
One text from you: “Kev's out tomorrow.” The plan rebuilds around your remaining bays, the two bookings that can't fit get a polite rebooking message in your name, and the courtesy-car list updates itself.
The 9:30pm and 6am change checks watch the diary for you — you're only alerted if something moves.
Three email automations we build most often for garages — written once in your voice, sent forever at the right moment.
Every reg you've ever tested gets a reminder in your name with a booking link — before the DVSA text, and before the fast-fit chains get there.
Car collected triggers a thank-you with a review link — while the customer's still relieved it was cheaper than they feared, not three weeks later.
Batteries, coolant, tyres — every customer from the last two years hears from you before the first frost, and before the breakdown happens on someone else's forecourt.
Thirty minutes, free, no obligation: we’ll map your week against the Three Rs and hand you a written automation plan — which questions to automate first, and what each one is costing you now. From £995.
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