Home / Your trade / Painters & decorators
Painting & decoratingA decorating job is a hundred small specifications, and every forgotten one is a repaint. Our agent reads the job spec so your crew doesn’t have to ring you for it — and when the customer says “could you do the spare room too?”, that money finally makes it home.
We solve the day-to-day problems of running your business · Built on a system running daily in a real London field-service company · Standard automations from £995 · No long contracts · Plain English, always
“Which white is the hallway — and is it matt or eggshell?”
Answered from the job notes in seconds: the exact colour code, finish and coat count per room. No more photos of the spec sheet, no more 'ring the boss', no more wrong whites.
“The customer wants the spare room done too — what do I say?”
Say yes, then tell the agent. It captures the room size, photos and the customer's timeline, and a quotable extra-work card reaches the office before lunch — priced while they're still keen.
“How many litres do I need for tomorrow?”
The morning brief quantifies it from the notes — walls, ceilings and woodwork per room, with the colour codes and the click-and-collect reference. The van leaves right the first time.
“Whose keys are these? The house is empty.”
Empty properties and landlord jobs mean keys — bolded in the morning brief, chased back the next morning, naming the property, until they're on the rack.
“The plaster's blown in the corner — do I paint over it?”
Your rule, instantly: photograph it, file it, don't cover it. The snag card reaches the office with the photo — and the plasterer gets recalled with evidence, not an argument.
“When can I recoat this?”
Product and temperature rules from your policy file: recoat times, drying windows, what to prep while waiting. Jobs sequence themselves instead of stalling.
Every scenario below is drawn from the working system — configured for painting and decorating firms. The conversations show exactly what your crew would see on their phones.
Three rooms, three whites, two finishes. How many calls does that usually generate?
None, now. The morning brief reads the spec from the job notes: each room's colour code, finish, and coat count — plus the quantities and the trade-counter reference for anything to collect.
Your spec stops living on a crumpled printout in someone's back pocket.
You're pricing a job across town. Your phone buzzes: 'which white is the bathroom ceiling?' Again.
Now it buzzes the agent instead. It reads the job's spec and answers with the code, the finish and the coat count — the same answer you'd give, without you giving it.
Wrong-paint days — the most expensive mistake in decorating — quietly stop happening.
“While you're here, could you look at the spare room?” — how much has that sentence earned you? And how much has it lost you?
Your decorator says 'of course', then voice-notes the agent from the landing. It captures the room, asks for a photo and rough dimensions, and the office has a priced extra in front of the customer the same day.
Extra rooms are the easiest money in decorating — when they survive the drive home.
Blown plaster behind the sofa — paint over it, or prove it was already there?
Your rule answers instantly: photograph, file, don't cover. The photo lands in the job's thread with the decorator's note, dated — and the plasterer gets recalled with evidence.
End-of-job disputes deflate when every snag was photographed the moment it was found.
Rental refurbs mean agents' keys. How many sets are in your vans right now — and are you sure?
Every key set is logged to a name, bolded in that person's brief each morning, and chased until it's back on the rack — naming the property, so nothing gets mixed up across three empty flats.
Losing an agent's keys costs more than money — it costs the next three refurbs they'd have given you.
Three email automations we build most often for painting and decorating firms — written once in your voice, sent forever at the right moment.
Decorating quotes go quiet while customers think. A polite day-3 nudge with a 'we can still hold your slot' line wins the fence-sitters.
Job completion triggers a thank-you with the before/after photo set and a review link — while the paint smell's still fresh.
Every customer with exterior work in their history hears from you when the weather turns — masonry, fascias and fences book themselves.
A free thirty-minute audit: we’ll count what wrong-paint days and lost extras cost you, then hand you a written plan. From £995.
Get my free automation plan