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Carpentry & joineryJoinery money leaks in the handover: the measure in a voice note, the ironmongery half-remembered, the cutting list on an offcut. Our agent turns site ramble into structured lists, keeps bench and site in sync, and makes sure the expensive kit finds its way back to the wall.
We solve the day-to-day problems of running your business · Built on a system running daily in a real London field-service company · Standard automations from £995 · No long contracts · Plain English, always
“What were the sizes for the alcove units again?”
Your fitter voice-notes the measure on site; the agent structures it — widths, heights, depths, scribe allowances — and files it to the job, readable by the workshop in seconds. No more numbers on offcuts.
“How many hinges and handles do I take?”
The brief counts it from the notes: doors × hinges, plus latches, handles and screws by spec. Second-fix days stop stalling at the ironmongery drawer.
“Is the workshop done with the wardrobe carcasses?”
Workshop progress posts to the job thread as it happens — site can see what's ready without ringing, and you can see both sides from one chat.
“Which way do these doors hang?”
Answered from the job notes: handing, gaps, and your fitting standards — the same answer every time, so every door in the house swings the same way.
“The client wants floating shelves in the study too...”
Captured on the spot: sizes, a photo, the timber match — and a quotable extra lands with the office while the client's still standing there.
“Who had the track saw last? Where's the Domino?”
The expensive kit is logged like keys: signed out to a name, chased in the morning brief until it's back on the workshop wall.
Every scenario below is drawn from the working system — configured for carpentry and joinery firms. The conversations show exactly what your crew would see on their phones.
A two-minute voice note from a dusty landing — what does the workshop actually receive?
A structured measure: openings, heights, depths, scribe allowances and the fitter's warnings ('wall's out 15mm over the height'), filed to the job and readable at the bench.
The agent asks about anything missing before it files — the same way you would.
Six doors to hang. How many hinges, latches and handles are in the van?
Exactly the right number, because the brief counted them from the notes: 18 hinges, 6 latches, 6 handle sets, plus the packers and screws your standard calls for.
First-fix tomorrow loads a different van entirely. The list follows the job, not habit.
The fitter's on site wondering if the carcasses are ready. The workshop's wondering if the site's ready for them. Who rings who?
Neither. The workshop posts progress photos to the job thread as pieces are finished; site posts the prep state. Both sides see one timeline, and the agent nudges when a delivery-ready flag matches a site-ready flag.
You watch the whole dance from one chat, and only step in when something actually needs you.
“Could you match these in the study?” — the easiest quote you'll never send, unless it's captured now.
The fitter tells the agent while the client's still in the room. Sizes, a photo, the timber to match — and the office prices it that afternoon, with the install added to the same visit.
Bespoke extras carry the best margin in joinery. They just have to survive the stairs.
How long before anyone notices the Domino isn't on the workshop wall — and what does replacing it cost? £800?
Expensive kit signs out to a name in the chat and appears in that person's brief every morning until it's photographed back on the workshop wall.
The shadow board finally polices itself.
Three email automations we build most often for carpentry and joinery firms — written once in your voice, sent forever at the right moment.
Bespoke joinery quotes are considered purchases. Gentle staged follow-ups with photos of similar finished work close the hesitators.
The day you hand over, the client gets a thank-you, care instructions for the timber, and a review link — one automatic email.
A year after every install, clients get a check-in — doors dropped, drawers sticking? Half reply with new work.
A free thirty-minute audit: we’ll trace where your handovers leak time and timber, then hand you a written plan. From £995.
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